Dickens

Terms & Conditions

Welcome to Dickens website. This website is owned and operated by Dickens.

By continuing to use this website, you confirm your acceptance of the following terms and conditions (hereafter referred to as the “Terms and Conditions”).

In these Terms and Conditions, the following terminology shall have the following meanings and applies to these Terms and Conditions, Privacy Policy and any or all agreements: “We”, “us”, “ourselves” and “our” refer to Dickens., “you”, “your” and “yourself” refer to you, the person accessing this website and agreeing to these Terms and Conditions. “Party” refers to either yourself or ourselves, depending on the context used, whereas “Parties” refers to both yourself and ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

By accessing this website, you are agreeing to our Terms and Conditions as per below. If at any time you do not wish to accept the Terms and Conditions, kindly stop using the website.

By using this website, you confirm that you are at least eighteen (18) years of age or, if you are under eighteen, that you are accessing this site and making purchases with the consent of your parent or guardian.

Please read these Terms and Conditions carefully prior to any purchase, as once items are bought, you are agreeing to abide by these Terms & Conditions. Kindly note that you can print out any page from this website, including the Terms and Conditions, by  selecting to print the said page from your internet browser.

Changes to the website

You accept that we have the right to change the content or technical specifications of any aspect of the website at any time at our sole discretion. You further accept that such changes may result in your being unable to access the website.

We reserve the right to amend these Terms and Conditions when we consider appropriate. In such case, the information contained in this website will be changed accordingly, in order to reflect the amendments made. 

Privacy

Please read our Privacy Policy and our Cookie Policy where you will find details of how we comply with the Data Protection Act, Chapter 440 of the Laws of Malta, and how we use any personal information you communicate to us.

Links to this website

We reserve the right to request you to remove any link to any page of this website. In the event that you create a link to a page of this website you hereby agree that you will do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

This website may contain links to other websites. Such linked sites are not under our control and we do not monitor or review the content of these websites.

Please be aware that we are not responsible for the privacy practices, or content, of these sites that are linked to from this website. We recommend our users to be aware when they exit our website and to read the privacy statements of these websites. You should evaluate the security and trustworthiness of any other website linked to from this website or accessed through this website yourself, before disclosing any personal information to them. Dickens will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Subscription

By registering, subscribing, ordering or purchasing products, adding items to your wishlist and/or registering to be notified when a product is back in stock you are authorising us to send you communications.

By using this website you consent to the use of cookies. To find more information about the use of cookies, please read our Cookies Policy.

Ordering Online

Orders are to be made through our website. Should you require any help kindly contact us on sales@dickens.com.mt

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order together with the details of the order. Please note that this email will only be an acknowledgment and will not tantamount to an acceptance of your order. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the “Delivery Confirmation”). A contract between us for the purchase of the goods will be complete only once you have received the Delivery Confirmation.

We will not process your order until payment has been received in full.

The contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

We are entitled to refuse any order made by you for any reason.

Pricing

Prices are all shown in Euro currency (€) and are inclusive of VAT unless stated otherwise. Dickens reserves the right to change prices on the website or on all unpaid goods in your shopping cart at our discretion and without notice. Therefore, it is your sole responsibility to check the prices of the products in your shopping cart regularly.

Please be aware that the prices displayed on our site exclude delivery cost. Unless otherwise stated in writing by us, Delivery costs would be added in the checkout page, where the total amount due by yourself will be displayed.

Product Availability

The website provides an indication of whether any product is available or not, however we will be able to confirm the availability after we view your order. We will do our best to provide you with the product of your choice. However, due to unforeseen circumstances, some products might become unavailable after you have placed an order. If this unexpected circumstance occurs, and any or all of the products you ordered turn out to be unavailable, we will inform you with immediate effect of such unavailability.

Payments

Payments can be done by bank transfer or by any other means of payment that we may accept in writing from time to time.

Terms of sale

By placing an order you are offering to purchase a product on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any delivery times are not guaranteed and are subject to delays resulting from postal delays, reasons beyond our control or force majeure for which we shall not be liable.

Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any good that you have ordered we will inform you as soon as possible and will give you the option of either reconfirming the order at the corrected price or cancelling it. If we are unable to contact you within ten (10) days, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery information

Delivery will be free of charge in Malta and in Gozo for orders above 100 euro. 

Care for your products

At Dickens we take great pride in delivering your products to your homes in tip top quality and conditions. We pay detailed attention during all processes to make sure our services are made with the highest standard of care and quality. We then take great care in packaging them to ensure they are delivered to you in the pristine conditions as how they were carefully made.

Returns

All products are checked prior to posting. If a product is damaged prior to dispatch Dickens will replace it immediately.

Returns of items for a refund should be done within fourteen (14) days of receiving your order. Items should be in their full original packaging and in new and unused condition, as received. Failing to do so your refund maybe refused. We do not accept the return of items which have been personalised through engraving or other means. In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Kindly note that when returning a product because you have changed your mind, only a refund of the price of the goods can be made. Please be aware that in such a case, you are responsible for the shipping fees when returning the product. Sale items are final and cannot be returned unless they are damaged.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to us. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

To return an item, please email us on info@Dickens.com.mt for a return form.  The return form should be filled in and sent along the product.

Special Offers

We may offer discounts, credits or other offers from time to time on one or more products.

Offers cannot be combined with any other codes, promotions or discounts and are to be used only for a single customer and for a single transaction unless otherwise advertised in writing.

Changes to the website

You accept that we have the right to change the content or technical specifications of any aspect of the Website at any time at our sole discretion. You further accept that such changes may result in you being unable to access the website.

Copyright and trademark

All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any license or right to use, alter or remove such material.

No part of this website or its content may be copied, redistributed, reproduced or used in any way without the prior written consent of Dickens.

Our Liability

If we do not deliver or if the products that we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

  • Make good any shortage or non-delivery or incorrect delivery; or
  • Replace or repair any products that are damaged or defective; or
  • Refund to you the amount paid by you for the products in question.

Dickens shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business, or anticipated savings damage to or loss of goodwill, reputation or data.

Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the products.

However, we do not exclude liability which we are not permitted to exclude or limit as a matter of law. The above exclusions and limitations apply only to the extent permitted by law. None of your legal rights as a consumer in terms of the Consumer Affairs Act, Cap 378 or under relevant legislation are affected.

Indemnity

You agree to indemnify, defend and hold harmless Dickens, its officer, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees), arising from your use of this website or your breach of these Terms and Conditions.

Force Majeure

Neither Party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled herein shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

Severability

If any term or condition in these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction or by any competent authority, the validity, legality and enforceability of the remaining Terms and Conditions shall remain in full force and effect. 

Entire Agreement

The above Terms and Conditions constitute the entire agreement of the Parties and supersede any and all preceding and contemporaneous agreements between you and us. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by Dickens.

Jurisdiction and Choice of Law

These Terms and Conditions are governed by the laws Malta, and the parties submit to the exclusive jurisdiction of the Maltese courts in relation to any dispute (contractual or otherwise) concerning these Terms and Conditions. However, in the event of a dispute, it is advisable that you first lodge a complaint with us on sales@Dickens.com.mt and we will do our utmost to reach an amicable settlement with you within a reasonable time.

 

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