How cancelling works

What happens when you cancel

Press Cancel my order and confirm. We email you an acknowledgement straight away, showing exactly what you cancelled and when.

You can cancel all or part of your order. If you only want to send one item back from an order with several, tell us which one on the cancellation form.

A person approves every refund. We never refund automatically, whatever the order is worth. Once your cancellation is approved, we refund you the same way you paid, unless we agree with you to do it differently: by card, by Revolut, or in cash. See the Returns and cancellations page for the 14-day deadline we work to.

No account? No problem. You can cancel with just your order reference and the email address you used to order. You do not need to sign in.

Cancelling outside our opening hours makes no difference. We handle it the same way whenever it arrives. If it lands on a Sunday, when the shop is closed, we may take one extra day to get to it.